教育>網路買機票 一家四口日本旅「被騙了」

網路買機票 一家四口日本旅「被騙了」

2015-06-30 18:44:11 聯合報 記者莊旻靜╱即時報導

http://udn.com/news/story/2/1026179--網路買機票-一家四口日本旅「被騙了」

別貪小便宜而因小失大...

航空>飛安宣導

鋰電池、講手機都要注意！7位大使帶頭宣導飛安議題
2015年05月30日 00:51
http://travel.ettoday.net/article/513746.htm?from=fb_et_travel

航空>案例參考(長榮20141215案例)

一個好案例
所有相關從業人員都值得思考

港女客人本身先擱一旁...
1) 若是該地勤人員~有做錯嗎?或是很機靈/負責
2) 機長做了及時好決策?
3) 若是該港女的領隊~該怎麼做決定及後續應有哪些follow up?
4) 港女的旅行業者~如何應對?
5) 航空公司公關與內部的及時聯繫?


港女胃痛被拒登機 控遭長榮地勤推落地
http://hk.apple.nextmedia.com/realtime/china/20141215/53233718

建立時間: 1215 19:43


張女（右）與友人拿着當天從香港抵台的登機證，將大拇指往下比，表示「下次不會再搭長

榮了」！

1名37歲張姓香港女子，與友相約到美國西雅圖過聖誕節，昨天她搭乘長榮航空班機抵達台灣

轉機，期間突然胃痛。她說，她向長榮地勤職員求助時遭冷漠對待，最後還拒讓她登機，並

將她推倒在地。張女控訴：「簡直就是地勤流氓，他們是醫生嗎？」長榮航空表示，因航程

長達10多小時，「擔心旅客的安危，才取消登機」。


張女向台灣《蘋果日報》投訴表示，因班機延誤，昨天抵台時已經晚上7時許，機上咖喱餐點

不合口味，一路餓到下飛機才用餐，未料導致胃部不適，向長榮地勤人員要杯溫開水暖胃，

但地勤人員卻要她們自行到飲水機處取水。



張女指控，喝水後症狀稍緩，但登機前竟再度劇烈陣痛，當下再向地勤人員詢問機上是否可

提供溫開水與熱水袋，但地勤人員冷漠表示不保證有熱水袋，且起飛後30分鐘才可供餐，令

她相當不滿。


張女續指，後來所有旅客均已登機，只剩她與友人，雖地勤人員詢問她是否需要醫生，但她

擔心無法搭機而婉拒，沒想到她在空橋處休息時，突被地勤人員告知，機長已經取消她登

機，隨即艙門關下，她們急着進入遭制止，還被推倒在地。


對於張女指控，長榮航空表示，飛往西雅圖需長時間飛行，張女在登機現場的身體狀況並不

良好，考量她飛行安全，地勤人員最後請示該機長，為避免影響機上289名乘客行程，當事人

也同意取消登機，整個過程並無不妥，也已經妥善安排旅客的食宿與重新搭機的時間。


台灣《蘋果日報》

航空>華航新廣告

華航新廣告

*飛行成為生活的藝術

(P.S.雲門在歐洲已很紅,

       

        多年前來台旅客已詢問是否可觀賞其舞劇

        

        目前似乎只看到中文版影片...

         

        創辦人代言效果~拭目以待!)

https://www.youtube.com/watch?v=ykDlJIplivw

中華航空「華航不一樣了!」

發佈日期：2014年12月8日

飛行不只是飛行，華航把飛行變成生活的藝術，
在空中找到可以思考，也可以輕鬆休息的地方，華航不一樣了。
--林懷民

http://www.nownews.com/n/2014/07/21/1332441

華航「雲門彩繪機」發表　林懷民：飛鳥也能看到雲門了！

http://edition.cnn.com/2014/10/26/travel/saveur-survey/index.html?hpt=hp_c5

Award winners: Finding the best food in the air ... and on the ground

觀光政策/產業統計>觀光熱絡 葉匡時：明年千萬旅客來台

http://www.chinatimes.com/newspapers/20140912000039-260202

觀光熱絡 葉匡時：明年(2015)千萬旅客來台

(歷年陸客自由行來台人次、九月以來陸客申請來台統計)

航空公司不同類型形象廣告>您欣賞哪個呢? 為什麼?

以下三個廣告版
給人截然不同感受
如人飲水
冷暖自知

(1)https://www.youtube.com/watch?v=uMmOipCKrZU  溫馨

(2)https://www.youtube.com/watch?v=QDBLkcekCIo    細心

(3) https://www.youtube.com/watch?v=gpHGapclcD0    創新

(4) https://www.youtube.com/watch?v=PfAMH-Oe3_A  Kuso

(5) http://www.cna.com.tw/news/FirstNews/201310310039-1.aspx 另類創意
      饒舌歌-搭機安全宣導

二航廈新賣點 擬設景觀餐廳

二航廈新賣點 擬設景觀餐廳

http://www.cna.com.tw/news/ahel/201407060280-1.aspx

全球十大最佳消磨時間機場 桃園國際機場入榜 / 10+ BEST AIRPORTS TO SPEND A LONG LAYOVER

http://travel.ettoday.net/article/372413.htm?from=fb_et_share

全球十大最佳消磨時間機場　桃園國際機場入榜

2014年06月27日 12:44 ETtoday 東森旅遊雲 

http://matadornetwork.com/trips/10-best-airports-long-layover/

10+ BEST AIRPORTS TO SPEND A LONG LAYOVER

by ALEX SCOLA on JUNE 6, 2014 - 7 COMMENTS (METEDOR NETWORK)

BEYOND THE AIRPORT BAR, there are few constants aimed at alleviating the burden that is spending time in the airport. Some airports have free wifi, while others (especially internationally) have glass boxes you can smoke a cigarette in. Either way, I’m always grateful for whatever amenities I can get to help me forget, if only for a minute, that I’m still waiting to sit on a plane for a few hours. Yet, there are some airports that put even the most outfitted resorts to shame. Ones with amenities so epic I’d almost look forward to that layover.

10. Taiwan Taoyuan International

At Taiwan Taoyuan International Airport, the library is literally at your fingertips. As the world’s first “e-book airport library,” TTIA offers rentable iPads and e-readers, each loaded with over 400 books and thousands of magazines and newspapers. Fortunately, these publications are available in both English and Chinese, so as long as you can read one of those languages you’re set for any length of layover.

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9. SFO

The beginning of 2012 put SFO on the map as the first airport in the world to have its own mirrored yoga room, an effort to “make the entire experience less stressful and more enjoyable” (as quoted from Airport Director John L. Martin). Given the amount of traffic an airport sees, it’s very likely that by now this shiny new room is no longer the clean beacon of health and restfulness it once was, but yoga still seems like a stellar way to shake off the airport security stress (and, if you’re like me, the heebie-jeebies that invariably result from passing through the backscatter dude-sees-me-nude machine).

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8. Vancouver International

I may be a bit materialistic, but a huge part of vacation and adventure for me is collecting souvenirs — little pieces of this-and-that with an entire memory tied to them (since I’m notoriously too slow on the camera draw). At the Vancouver Airport Fairmont, they have a special service for those who come to partake in the renowned fishing Canada has to offer. Their “fish valet” allows you to store your catches in a 575ft freezer while you enjoy cocktails, and will package them up specifically to survive the flight home.

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7. Munich Airport

Munich Airport has two things that make it fairly unique against the backdrop of today’s modern airport. First and foremost, it’s got a seasonal indoor ice-skating rink, so (if you’re like me) you can garner endless entertainment from watching people (fail to) conquer nature’s frozen majesty. While doing that, you can also enjoy the onsite beer garden courtesy of Airbrau, the onsite brewery. Nothing goes better with killing time than alcohol and ice sports.

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6. JFK

Possibly the hottest thing since in-flight wifi, JetBlue’s Terminal 5 has been home to the “Live at T5” series since 2009. Since it started, Live at T5 has been a regular popup concert series, featuring artists such as Taylor Swift, James Blunt, Robyn, Jason Derulo, and Raphael Saadiq. To attend a show (which until recently took place exclusively gate-side), you actually have to have a boarding pass for a JetBlue flight.

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5. Zurich Airport

Airports almost always have that super sterile brushed-metal and polished-granite look. Everything is angles and beams and beacons of humanity’s conquering of gravity. At Zurich Airport, however, you can get back to nature on their massive conservation reserve between terminals. A full range of recreation equipment, from bicycles and inline skates to Nordic walking poles, is available to rent for use on the reserve.

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4. London’s Heathrow and Gatwick Airports, and Amsterdam’s Schiphol Airport

These airports are the homes of the (until recently) exclusively airport-bound hotel chain Yotel, at which you can catch a quick respite from the airport chaos by booking a room for the day through one of the handy-dandy check-in kiosks. $52 buys you a small but comfortable futuristic private pod room with a bed, desk, and shower. After a long flight, I’d pay 50 bucks just to shower, so the rest is gravy. Fun fact: Schiphol Airport is also the first airport in the world with its own museum, featuring a collection of Dutch art and historical artifacts.

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3. Hong Kong International

You know you’re in for a treat when the “entertainment” tab on the airport’s main page is subdivided into terminals, each better than the last. Terminal 1 is all about shopping, from high-end and designer products to duty-free goods and every variety of cuisine you can imagine. Terminal 2 is home to the Aviation Discovery Center (including flight simulators and some Star Trek-sounding thing called SkyDeck), the “Dream Come True Education Park” featuring “[education] by role playing in related uniforms” (y’know, for the kids), an IMAX theater, and the Sky City Nine Eagles golf course. It’s a nine-hole golf course, right next to the terminal.

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2. Incheon International

Always a hot contender for the “best airport in the world,” and winner in 2012, Incheon makes its name for a variety of factors, including cleanliness and efficiency. Obviously that’s for a different article — instead let’s talk about its kickass amenities. So that all passengers can take advantage of the ubiquitous free wifi, Incheon offers free computers for patrons to use. In an effort to attend to any possible eventuality that could arise during travel, they also have a full-service medical center, dentist, post office, and dry cleaner, and a host of free showers. For the leisure inclined, there’s also a golf course, casino (located immediately adjacent to the airport), two movie theaters, an ice rink, the Korean culture museum, and a spa and sauna.

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1. Singapore Changi Airport

This is the be-all and end-all of airports. I can’t believe this place actually exists. It’s got everything you’ve ever seen at an airport, plus a hikeable nature trail, butterfly gardens, swimming pool, arcade, and movie theater. Oh, and the tallest indoor slide in Singapore (the 40ft behemoth at Terminal 3). Take a minute and let that sink in: You have two-and-a-half hours to kill on a layover between who-knows and who-cares. Do you see a movie, or do you just spend a little too much on a couple beers and ride the big-ass slide a few times? Honestly, I’d hope for a lengthy layover if I were getting routed through Changi, so I’d have enough time to do everything before resting on the plane.

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航空>華航把飛行員夢工廠變魔鬼訓練營

http://www.businessweekly.com.tw/KWebArticle.aspx?ID=20782&pnumber=1

華航把飛行員夢工廠變魔鬼訓練營

很棒的改變!

航空/行銷>令人感動的服務行銷,敬請參考!

令人感動的服務行銷,敬請參考!
http://ck101.com/thread-2883762-1-1.html